Refund policy

Refund, Returns and Cancellation Policy

Thank you for shopping with Luxora.

At Luxora, we are committed to maintaining the highest standards of quality, hygiene and exclusivity. To ensure fairness to all our customers and to continue offering limited stock collections at accessible prices, all purchases made on our website are considered final sale.

Returns and Exchanges

We kindly request customers to review product details carefully before placing an order, as we do not offer general returns or exchanges.

Returns are accepted only under the following conditions:
• You have received a wrong product
• You have received a defective product

In such cases, customers must contact us within 24 hours of delivery with clear videos and order details. Our team will review the request and assist accordingly.

Important:
Approved returns will be eligible for store credit only.
We do not offer refunds under any circumstances.

This policy allows us to:
• Maintain strict hygiene standards
• Protect the integrity and exclusivity of our pieces
• Offer limited stock at reasonable and affordable prices
• Ensure fair access to exclusive designs for all customers

Cancellation Policy

Orders are processed and dispatched quickly to ensure timely delivery.

Once an order has been confirmed, it cannot be cancelled.

Before shipment, our team may assist with:
• Address changes
• Variant changes, subject to availability

Please contact us immediately if you need to request any modifications.

Pre-Paid Orders

We only accept pre-paid orders. Customers are requested to carefully review the selected color, size, quantity and shipping address before completing payment.

Once payment has been successfully processed, cancellations will not be considered.

Need Assistance

For any queries regarding products, sizing or order details, we encourage you to contact our customer support team before placing your order.

Please note that once an order has been shipped, it will not be eligible for cancellation.

Thank you for your understanding and support.

Team Luxora