Privacy policy

Business Name: LUXORA (Jewels & More)
Website: www.luxora.co.in
Email: support@luxora.co.in
Phone: 8356905500

At Luxora, your privacy is extremely important to us. As a jewellery brand built on trust and authenticity, we are committed to protecting your personal information and ensuring a safe shopping experience.

This Privacy Policy explains how we collect, use and protect your information when you visit or make a purchase from our website.

1. Information We Collect

When you place an order or contact us, we may collect the following information:

Personal Information

• Full name
• Billing and shipping address
• Email address
• Phone number
• Payment details
• Order history

Communication Information

• Messages sent through email, WhatsApp or contact forms
• Customer support interactions

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Confirm and manage deliveries
• Provide customer support
• Communicate order updates via email or WhatsApp
• Prevent fraudulent transactions
• Send promotional offers and updates, if you have opted in

3. Payment Security

All payment transactions are processed through secure third party payment gateways. Luxora does not store or have access to your complete credit or debit card details.

We use industry standard security measures to protect your data.

4. Sharing of Information

We do not sell, rent or trade your personal information.

Your information may be shared only with trusted third parties such as:

• Payment gateway providers
• Shipping and logistics partners
• Website hosting partners

This sharing is strictly for order processing and delivery purposes.

5. Data Retention

We retain your information for as long as necessary to:

• Complete transactions
• Maintain financial records
• Comply with legal obligations
• Resolve disputes

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of incorrect details
• Request deletion of your data, subject to legal requirements

To exercise these rights, please contact us at support@luxora.co.in.

7. Changes to This Policy

Luxora reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.

8. Contact Us

LUXORA (Jewels & More)
Email: support@luxora.co.in
Phone: 8356905500